Website Support and Maintenance
Already have a website but lack the time or expertise to manage it?
We are here to help.
Our affordable website support and maintenance services can keep your site running smoothly. Let’s talk.
Don’t have a website yet? Let us build one for you. Learn more here.
Let us know your website URL and any current issues.
We will assess your site and proceed from there.
Our Web Support and Maintenance Services Include:
- Monthly Updates
Ensuring your WordPress core, themes, and plugins up-to-date to maintain optimal security and performance. - Security Monitoring
Perform monthly monitoring for security threats and vulnerabilities, which includes conducting malware scans and intrusion detection. - Performance Optimization
Perform monthly performance checks and optimizations to ensure that your website loads quickly and efficiently. - Backup and Recovery
Perform monthly backups of your website files and database to safeguard against data loss in the event of corruption or intrusion. - Technical Support
Prompt assistance with any technical issues or errors that may arise. While we always strive to resolve all problems, there are instances where some issues might be beyond our control. In such cases, we will provide alternative solutions.
Important Notes:
- Our website support package covers HTML/CSS/JS and WordPress sites. For other platforms or custom builds, please contact us for a tailored solution.
- If you violate our Terms of Service, including but not limited to the abuse of your website, hosting account usage, we reserve the right to terminate your support and maintenance services.
- Additional charges will apply for any of these services or other custom work you may require.
- A price quote will be provided once we have the specific details.
Frequently Asked Questions
Yes, we do. We have our own graphic designers. Please note that additional charges will apply for these services.
We will automatically perform all applicable and available monthly updates at the end of each calendar month, as long as your subscription is active.
Yes, we can. Contact us to discuss your specific needs.
If you are not subscribed to our monthly or yearly plan, we can still help you with your website on a per demand basis. And our per service charges start at MYR 80. The exact cost will depend on the specific work required.
If we are unable to resolve the issue on your website — such as problems beyond our control — we will offer alternative solutions. Please note that before troubleshooting, we will need you to provide relevant information so we can accurately assess the problem.
Plugin installation or theme changes are not included in both the monthly and yearly subscription. These are considered additional services or customizations and will require extra charges.
However, if you need us to install a free plugin that doesn’t cause any issues and doesn’t require any configuration or settings, we typically won’t charge.
Please note that changing themes often involves significant work due to differences in styling, shortcodes, snippets, and functions. This means additional charges will be unavoidable.
Yes, you can. To cancel your monthly subscription, please submit your request at least 3 days in advance; the cancellation will take effect starting the following month. For the yearly subscription, you will be charged for a minimum of 6 months, even if you cancel during the first month. If you’re unsure about your commitment, we recommend opting for the monthly subscription instead.
Yes, we can. Although social networking marketing is typically managed through your social network accounts/pages rather than the website itself, we can assist you with it. Please note that additional charges will apply for these extra services.
Please note that maintaining and regularly upgrading your website is crucial. This helps enhance website security and features, and reduces the risk of hacking, malware, or viruses.
By subscribing to our support and maintenance service, we can significantly reduce the chances of your website facing downtime, hacking, or infections. We keep things up-to-date and make sure to stay on top of security. While we do our best to protect and support your site, no system is completely foolproof. Our goal is to minimize risks and quickly fix any issues to keep your website running smoothly and securely.
Next Step
Ready to get started? Fill out the form below. We will contact you via email as soon as possible.